Shipping Info

(Please note: Our delivery is a “delivery to door” service only)

To help us make your delivery as seamless as possible, please consider the following:

• Access Restrictions: If there are any access challenges at your delivery location—such as narrow driveways, limited parking, or specific entry requirements—please inform us in advance. This allows our freight provider to plan accordingly.
• Heavy Items and Assistance: Some of the items we deliver are heavy and may require additional help during unloading. We ask that able-bodied individuals be present at the time of delivery to assist with unloading and placing the items. Even if you have purchased an additional service, someone must still be present during delivery.
• Contact Information: Provide a contact name and phone number for the person receiving the delivery. This enables the truck driver to call ahead before arriving.

Please be aware if the driver encounters unsafe or impractical circumstances with the delivery you will be responsible for the costs associated with arranging another delivery attempt. This may include charges for additional equipment or personnel which are not covered by the standard delivery fees.

Order Inspection

Upon delivery, it is your responsibility to check the order for any missing or damaged items. By signing for the delivery, you confirm that all items have been received in good condition.

Reporting Issues

In case of missing or damaged items, please notify us within 24-48 hours so we can file a claim with the transport company. Email us at sales@newtech.co.nz with photos of any issues, and please retain the damaged goods along with their original packaging for investigation purposes.